DosiqoDosiqo Support
Contact
Write to support@dosiqo.com. Tell us your phone model, the system version and what happened. We read every message. Please do not send medication details or photos by e-mail.
Reminders or alarms did not sound
- Check that notifications are allowed for Dosiqo in your phone's settings.
- Make sure the phone is not on silent and that no Focus or Do Not Disturb mode is silencing Dosiqo.
- On Android, turn off battery restrictions for Dosiqo.
- After restarting the phone or changing the time zone, open Dosiqo once.
Premium
- To get Premium back on a new phone, open the Premium screen and tap Restore purchases, using the same Apple ID or Google account that bought it.
- To manage or cancel, use your store: Settings → your name → Subscriptions on iPhone, or Google Play → Subscriptions on Android. Deleting the app or the account does not cancel a subscription.
- Payments and refunds are handled by Apple or Google.
Account and sign-in
- You can sign in with e-mail, Apple or Google. If you forgot your password, use the reset option on the account screen.
- To delete your account and data, see Account and data deletion.
Privacy
See the Privacy Policy and the Terms of Use.